Terms & Conditions of Sales

GENERAL CONDITIONS OF RENTAL OF THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor FASBINDER Angélique/Au Chat'rme des Blanches Pierres
* Home address (of the lessor): 22, route des Blanches Pierres B-4970 Francorchamps
* Telephone: +32 87275724
* Email address: auchat.rme.dbp@gmail.com
* Bank account (of the lessor): (BNAGBEBB) BE07132548130166
* VAT number (if applicable): BE 0725543865
The contract is a tourist rental contract. The rental period constitutes an essential condition without
which the contract would not have been concluded. The tenant cannot establish his domicile in the rented building.
The establishment includes 4 accommodations for a maximum capacity of 9 people.
Each accommodation located at the lessor's address.
- Accommodation 1: Double guest room ""La Charmante"" (2 adults).
- Accommodation 2: Double guest room ""L'Échappée"" (2 adults).
- Accommodation 3: Single guest room ""L'Entrechat"" (1 adult).
- Accommodation 4: Chat'rme studio/apartment (2/3 adults).

Each tenant is required to respect the maximum capacity stated in the rental. No extra beds may be added.

This is an "Adult Only" establishment. No children of any age, even accompanied, may stay in our guest rooms or our micro-apartment. Any violation of these
clauses may result in the immediate termination of this contract, at the tenant's expense. The amount of the
rental remains definitively acquired by the lessor. Any outside person who is not a tenant may not enter
the premises even ""on visit"" without the agreement of the LESSOR.
The tenant must arrive on the specified day and at the times indicated. In the event of late or delayed arrival, the
The tenant must notify the lessor and may be subject to a surcharge or after 10 p.m. will simply be refused due to his fault.

ARTICLE 2: TERMS AND CONDITIONS FOR CONCLUDING THE CONTRACT
The rental is effective by direct payment of the total price of the stay:
? be collected by the secure payment system (Stripe) when booking online;
? or to be paid to the lessor's bank account number within 3 days of receipt of the
electronic booking confirmation (voucher).
Any reservation made within 7 days before the arrival date is considered late. In this
In this case, the total amount of the stay will be paid to the lessor's account number, either in agreement: upon arrival, in cash.
Unless otherwise specified in the reserved offer, the price of the stay does not include:
? Deposit: €300.00/studio (Three hundred euros) OR €50.00/guest room(s) (fifty euros)
? Rental of bath towels for the studio: €10/person/stay
? Preparation of a second single bed in the studio living room (Option €30 if the studio/apartment is rented for 2 occupants.
? Breakfast (various options on the website)
? Any extraordinary service or special request.

ARTICLE 2 bis: THE DEPOSIT
The deposit, in the amount of €300.00 (Three hundred euros) for the studio OR €50.00 (Fifty euros) per room will be
paid 7 days before the stay by transfer to the lessor's bank account number or deposited in cash,
and only in cash on arrival.
The lessor reserves the right to refuse access to the establishment if the deposit is not paid.
The deposit will be returned within 7 days of departure, by bank transfer if no damage or theft occurs in
accommodation, outbuildings, surroundings or other is not noted.
The deposit is intended to cover all debts for which the tenant may remain liable to the
lessor upon return of the premises.
In the event of a dispute, the lessor may, under his responsibility, retain the deposit until the
responsibilities are clearly established.

ARTICLE 3: SOLIDARITY
In case of multiple tenants, the person who made the reservation is responsible for the debts and
claims of all tenants and must provide as many times the deposit as there are accommodation(s) rented.

ARTICLE 4: LATE PAYMENT
If the lessor does not receive the payments within the specified time, he may cancel the rental by email within 2 days following the scheduled payment date.
This clause does not apply to late bookings.
Any amount owed by the tenant, and not paid 7 days after its due date, will automatically and without notice be paid.
in default, for the benefit of the lessor, interest at the legal rate per month from its maturity, the interest of any
month started being due for the entire month.

ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO-SHOW
Cancellation by the tenant
Any cancellation must be notified by registered letter or email and addressed to the lessor.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of force majeure (or act of God) for either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (good to
be worth an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement can be reached within a period of 12 months, the amounts paid will be
fully reimbursed to the tenant.
2. The contract is cancelled by agreement between the two parties and all amounts already received by the
lessor are reimbursed to the tenant.
Cancellation by the lessor
Any cancellation must be notified by registered letter or email and addressed to the tenant.
The cancellation conditions determined in the electronic order form (voucher) apply.
In the event of an unforeseen event, such as an accident, death, or urgent family or material problems, the owner pays
to the tenant the full amount paid in advance, and the parties are quits.

Arrival (check-in)
The tenant must arrive on the day specified in the time slot mentioned in this contract. In the event
In the event of a late or unexpectedly delayed arrival, the tenant must notify the owner and may be subject to a surcharge (€10/hour of delay).
Premature departure:
The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.
No-show of the tenant
If the tenant does not show up within 6 hours of the arrival date stated in the contract:
? the reservation becomes null and void automatically;
? the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;
? The lessor can dispose of his property.

ARTICLE 6: RESPONSIBILITIES – INSURANCE
a) Fire insurance
The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to
the building and the rented furniture.
The tenant declares, after having checked it, to be covered for such risks by his fire insurance.
personal (holiday insurance).
In the event of a breach, the tenant undertakes to take out a contract covering this risk.
b) Family Civil Liability Insurance (private life)
The tenant declares that he is covered by Family Civil Liability insurance (private life).
In the event of a breach, the tenant undertakes to take out a contract covering this risk.

ARTICLE 7: DOMESTIC ANIMALS
Pets are not allowed. In case of non-compliance with this rule, the lessor has the right to
refuse the tenant entry into his establishment. The refusal cannot under any circumstances be considered as a
modification or termination of contract at the initiative of the lessor, so that in this case of departure of the tenant,
no refund can be considered.

ARTICLE 8: USE AND OCCUPANCY OF THE PREMISES
The tenant agrees to behave in a manner that is respectful of residents and the environment in general.
(fauna, flora, various equipment, etc.). He uses the rented property in accordance with its intended purpose and in person
prudent and responsible. See appendix: internal regulations.
The tenant must return the property in the condition in which it was received. He is liable for any loss or damage to the lessor.
Lively parties such as student parties, panty burnings, dance parties, or heavily
alcoholic drinks, etc. are not allowed.

ARTICLE 9: COMPLAINTS
Any complaint must be sent to the lessor by registered letter or email within a period
3 days after the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the
accommodation are competent.
ARTICLE 9 bis: MEDIATION OF THE FEDERATION OF WALLONIAN GÎTES AND GUEST ROOMS
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and
Bed and Breakfast of Wallonia which will attempt to propose an amicable solution.
In the absence of an agreement between the parties, only the courts of the judicial district of the place where the
accommodation are competent.
This clause applies only to establishments that are members of the Federation of Gîtes and Rooms
of Walloon hosts in order of contributions.

ARTICLE 10: TRAVELER CONTROL
The lessor is entitled to check and record the identity of all occupants of
accommodation in accordance with the 2007 law. The tenant must present a valid identity document
(ID card or passport).

ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and the
internal regulations of his/her accommodation(s) (see appendix 1 and/or 2) and have accepted all of them
clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or
when taking possession of the accommodation.

Appendix 1: Internal regulations for the Studio-apartment.
Internal regulations for the Studio-apartment.

We live in a naturally relaxing region. It's important for you and our other guests to be able to fully enjoy it. We therefore ask that you respect a few small details:

Please be careful not to close the doors loudly. After 10 p.m., please lower the volume of televisions and cell phones, and speak more quietly. Take off your shoes in the entrance hall to avoid noise on the parquet floor. Given the layout and materials used in this former hayloft, our house is "Adult Only." This allows you to fully enjoy the surrounding peace and quiet.

A deposit of €300 is required. We take care of the cleaning, however, if we should deplore a lack of minimum cleanliness (e.g.: dishes not washed/dried/put away, bathroom/toilet in very poor condition, etc.), or failure to comply with these rules, we will retain a minimum of €30 from the arrival deposit. The same will apply for any damage or theft based on our invoices or prices indicated on the internet.

It is forbidden to use electrical appliances other than those provided! (No fryers, grills, fondue sets, raclette sets, etc.).

You can enjoy the exteriors on the far left of the building (facing the house).

Please be careful not to trample the young fir trees; and of course, don't leave any rubbish behind! Bins are available in the covered terrace area. For food waste, we have chickens who will be delighted to feast on your leftovers!

For health, hygiene, and cleanliness reasons, pets are not allowed in the guesthouse area. Please always close the covered terrace door behind you.

Smoking is strictly prohibited in the house (smoke detection), and on the balconies as well! To do so, you have access to the covered terrace on the ground floor: an ashtray, table, and chairs are provided for your convenience.

Regarding the parking lot and the outdoor areas accessible to you, we decline all responsibility in the event of a fall, theft, or other inconveniences related to your stay.

For comfort and warmth, we have chosen to install parquet flooring. Parquet flooring requires attention. IMPORTANT: If you have to come home with dirty shoes, with stones under the soles or covered in snow, make sure to place them on the small doormat provided for you either in the common entrance hall, or take them off upon returning and carry them to your rental, and leave them on the doormat of your rental.

The weather in Belgium can be changeable. Be sure to close your windows when you're out. If this is not the case, we reserve the right to close them (except for the bedroom: tilting, no problem).

We provide bed sheets for your use; please do not remove them, as well as the mattress protectors. If you need to change them during your stay, please do not hesitate to ask; no one is immune to accidents.

Furniture cannot be moved!

Bathroom linen rental is available (€10/pp stay), for use inside the house, not outside!
Signing any contract automatically signifies your agreement to these regulations. For the well-being of
Everyone, please take this into account. Thank you all!

Appendix 2: Internal regulations for guest rooms

We live in a naturally relaxing region. It's important for you and our other guests to be able to fully enjoy it. We therefore ask that you respect a few small details:

A €50 deposit is required per room. This deposit will be paid in advance upon arrival and will be refunded to your bank account within three business days if no damage or other issues are noted during your stay or upon departure.

Regarding bathroom linen, you are absolutely forbidden from taking these outside the establishment (for example: going to the lake, swimming pool, thermal baths, or other).

You can enjoy the green space on the B&B and apartment side. Be careful when walking around the area not to trample the young fir trees; and obviously not to throw any rubbish!

Recycling bins and a trash can are available in the "covered terrace" area, next to the shared fridge. For compostable food scraps, we have chickens; they'll be delighted to take advantage of them! Don't hesitate to use these eco-friendly facilities!

For health, hygiene, and cleanliness reasons, no pets are allowed in the entire guesthouse area. Please always close the lobby doors behind you.

Smoking is strictly prohibited in any room of the house, including on balconies!

To do this, you have access to a covered terrace: a table and chairs are there for your convenience as well as an ashtray.

We decline all responsibility in the event of a fall, theft, or any possible injuries related to your stay, whether in the house or outside our property.

For comfort and warmth, we chose to install parquet flooring. Parquet flooring requires attention. IMPORTANT:

1. If you have to come home with dirty shoes, with stones under the soles or with snow, please make sure to put them on the small shoe trays provided either in the common entrance hall, or take them off on the ground floor and carry them to your accommodation, then leave them to dry on the doormat in your room, please.

2. The weather in Belgium can change quickly. Be sure to close the windows properly when

of your absences (or leave them tilting). If this is not the case, we reserve the right to close them.

3. Please refrain from consuming alcoholic beverages or eating meals in any room on the first floor. If we find any stains or damage to the fabrics or flooring, we will retain the full deposit.

Please note: We use surveillance cameras with a view of the parking lot/terrace and the entrance hall/common lounge.

Your stay in this room will formalize your agreement to these rules.

GENERAL CONDITIONS OF ONLINE SALE VIA ORC

Object

These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool. (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having agreed to them. The customer has the option to save and print these general conditions.

Offers

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

Price

The prices displayed at the time of booking represent the total price of the service sold, including taxes, fees, and other charges. Any additional charges will be clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

Reservation

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs, so we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

Booking process

Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation:

the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

Acknowledgment of receipt of reservation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the servicesreserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to which the customer can submit their complaints.

Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

accommodation other than for residential purposes (e.g. holiday accommodation),
of a transport,
of a car rental,
catering and services related to leisure activities.

Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the reservation tool, online payment providers, and providers established in third countries.Particularly when paying online, the customer's bank details must be transmitted by the payment service provider to the establishment's bank for the execution of the reservation contract. We only use partners that guarantee a level of protection that complies with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify and erase your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.